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Applied Service Intelligence

Intelligence. Applied.

Make experience reusable.

We believe the knowledge people gain through real work should not disappear when the work is done. We build systems that turn experience into knowledge, knowledge into better decisions, and decisions into action.

Explore our work

Belief

Intelligence should compound.

Organisations generate knowledge through their work every day. Much of it is lost when people move on, or stays fragmented across notes, messages and memory. We build systems that preserve that knowledge, develop it, and put it back to work.

Method

From experience to intelligence.

  1. ObserveWe look at how work is actually done, in context.
  2. UnderstandWe identify the judgment, constraints and trade-offs behind it.
  3. ModelWe structure that knowledge so systems can use it.
  4. ApplyWe put it to work in decisions, tools and AI workers.
  5. LearnWe feed outcomes back in, so the next decision is better informed.
Capabilities

One loop, three capabilities.

The Applied Intelligence LoopExperience becomes knowledge. Knowledge informs decisions, decisions lead to action, and action produces outcomes. What is learned from outcomes feeds back into knowledge. Applied Intelligence works on knowledge, Applied Simulation on decisions, and Applied Automation on action.Applied IntelligenceKnowledgeApplied SimulationDecisionApplied AutomationActionOutcomeExperienceLearningThe Applied Intelligence LoopExperience becomes knowledge. Knowledge informs decisions, decisions lead to action, and action produces outcomes. What is learned from outcomes feeds back into knowledge. Applied Intelligence works on knowledge, Applied Simulation on decisions, and Applied Automation on action.ExperienceKnowledgeAppliedIntelligenceDecisionAppliedSimulationActionAppliedAutomationOutcomeLearning

  • Applied Intelligence

    Make knowledge reusable.

    Capturing and structuring what experienced people know, so it can inform decisions.

  • Applied Simulation

    Explore what could happen.

    Practise and explore decisions before they happen on site.

  • Applied Automation

    Make work more capable.

    AI workers with defined roles and oversight, taking on routine operational work.

Work

What we are building.

Applied One®

Your back office, handled.

AI workers that follow up on quotes, invoices and deadlines, operated through chat.

Sign up for early access

Early access

Service operations simulation

A simulation environment that models real service settings and captures how experienced frontline staff make judgment calls, used to study how people and intelligent agents decide.

Prototype

Decision engine

An engine that turns structured operational knowledge into recommended decisions.

Prototype

Tender pricing intelligence

Exploring how operational requirements, resources, risks, and constraints inform pricing decisions for service contracts.

Research

Applied Service Intelligence

A book on how intelligence can be applied to the everyday work of service operations.

Research · Book · In progress

All work

Contact

If your work runs on experience, let's talk.